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Card Support Specialist I
AmeriCU Credit Union
Customer Service
Rome, NY, USA · Georgetown, PA, USA
USD 16.78-20.98 / hour
Posted on Nov 8, 2025
Card Support Specialist I
231 Hill Road, Rome, NY 13440
Starting pay rate: $16.78/hour to $20.98/hour, actual rate will depend on experience
Status: Full-Time, Non-Exempt
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
Join our team and play a key role in delivering exceptional member experiences! As a Card Support Specialist I, you’ll be the go-to expert for everything related to debit and credit cards, ATMs, and payment solutions. This is a dynamic position where you’ll solve problems, provide guidance, and ensure smooth operations for our members and internal teams.
What You’ll Do
- Be the problem solver: Assist members and staff with questions and issues related to ATMs, debit/credit cards, bill payments, remote deposits, and disputes.
- Deliver expert support: Provide accurate credit card information, resolve billing discrepancies, and act as the liaison between AmeriCU and our credit card partners.
- Manage accounts: Set up new credit card accounts, process adjustments, line increases, and handle account maintenance.
- Stay ahead of the curve: Maintain deep knowledge of our credit card products, systems, and mobile banking tools to support members and Financial Center staff.
- Drive member satisfaction: Respond promptly and professionally to inquiries, ensuring confidentiality and exceeding expectations.
- Collaborate and train: Support Financial Centers with credit card-related training, marketing campaigns, and webinars.
- Be ready when needed: Participate in AmeriCU’s on-call support for ATMs and kiosks, including weekend assistance for urgent card or ATM issues.
What We’re Looking For
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving abilities.
- A commitment to providing outstanding member service.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!