AmeriCU Credit Union is seeking a strategic and results-driven Director, Data Strategy & Insights to lead enterprise-wide data strategy, governance, and decision enablement.

This role serves as the business owner of data strategy—driving how AmeriCU leverages data to improve member experience, increase operational efficiency, and support revenue growth.

The Director, Data Strategy & Insights will partner closely with executive leadership to transform data into actionable insights that influence key business decisions and organizational priorities.

Key Responsibilities: Director, Data Strategy & Insights

Data Strategy & Roadmap

Define and lead AmeriCU’s enterprise data and insights strategy
Align data initiatives with business goals and strategic priorities
Identify high-impact opportunities in analytics, automation, and operational intelligence
Establish KPI frameworks and measurement standards across the organization

Business Insights & Decision Support

Partner with executive leadership to identify strategic and operational insight needs
Translate complex business challenges into actionable data initiatives
Develop dashboards, scorecards, and performance reporting for leadership
Analyze trends, risks, operational inefficiencies, and member behaviors

Governance & Data Integrity

Establish governance processes, definitions, and ownership standards
Create structured intake and prioritization processes for analytics requests
Improve data consistency, accuracy, and trust across departments
Reduce duplicate reporting and streamline insights across the organization

Cross-Functional Leadership

Serve as a key liaison across business units, IT, digital, operations, and finance
Lead organization-wide discussions around performance metrics and outcomes
Drive increased data literacy across leadership and teams

Operational Optimization & Innovation

Identify opportunities to:
- Reduce manual work
- Improve member experience
- Increase operational efficiency and productivity
- Enhance product adoption and engagement
Support automation and AI initiatives with meaningful, business-driven data

Leadership Competencies

Strong communicator who can translate strategy into clear direction and priorities
Builds high-performing, engaged, and inclusive teams
Drives vision, trust, and accountability across the organization
Leads change and innovation with resilience and adaptability
Aligns teams and initiatives to long-term strategic goals

Qualifications: Director, Data Strategy & Insights

Bachelor’s degree required (Master’s preferred)
8–12+ years of experience in data, analytics, or business strategy
3–5+ years of leadership or enterprise-level initiative experience
Strong background in:
- KPI development
- Data-driven decision-making
- Business insights and analytics
Experience with data governance and prioritization frameworks
Proven ability to influence executive stakeholders and drive alignment
Familiarity with business intelligence (BI) tools and data environments
Strong business acumen with an analytical, forward-thinking mindset

Why Join AmeriCU?

Lead enterprise-level strategy with direct executive visibility
Influence how data shapes business decisions and member outcomes
Collaborative, innovation-focused culture within Digital Innovation
Opportunity to drive meaningful change across the organization

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/

Apply now

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