Director Utilization Management

Bassett Healthcare Network
Bassett Healthcare Network

Full-time

cooperstown, ny, usa

USD 120,556-180,835 / year

Posted on Oct 15, 2026
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The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.


What you'll do

Under the direction of the Vice President of Revenue Cycle, the Director of Utilization Management provides strategic and operational leadership for utilization management activities across a network of hospitals. Oversee contracted utilization management vendors and collaborates with physicians, Physician Advisors, CDI, Case Management, Revenue Cycle, Compliance, and Finance to ensure appropriate status determination, medical necessity compliance, denial prevention, and reimbursement optimization. Identifies opportunities and develops strategies that improve quality, efficiency, compliance, and financial performance.

Essential Job Functions

  • Provides strategic oversight of system-wide utilization management programs to optimize reimbursement, regulatory compliance, patient status determination, and resource utilization.
  • Directs and evaluates contracted utilization management vendor performance, including productivity, quality, staffing, contractual compliance, and operational improvement initiatives.
  • Develops and implements utilization management policies, workflows, and best practices across the healthcare network.
  • Oversee medical necessity review processes, denial prevention strategies, payer audit support, and appeals management activities.
  • Partners with Physician Advisors, CDI, and operational leaders to improve documentation quality, status determination accuracy, observation management, and length-of-stay performance.
  • Collaborates with Revenue Cycle leadership to identify and implement opportunities that improve reimbursement and reduce avoidable denials.
  • Develops and oversees utilization management analytics, dashboards, scorecards, and key performance indicators to support data-driven decision-making.
  • Analyzes utilization trends, financial outcomes, and operational performance to identify system-wide improvement opportunities.
  • Ensures compliance with CMS, Medicare, Medicaid, commercial payer requirements, InterQual, MCG, and accreditation standards.
  • Build collaborative relationships with physicians, clinical leaders, and operational departments to promote organizational goals and performance improvement.
  • Provides education and consultative support regarding medical necessity, documentation requirements, utilization management regulations, and payer expectations.
  • Performs similar or related duties as requested or directed.


What we need from you

Education:

  • 4 Year / Bachelor's Degree In Nursing (BSN), required
  • Master's Degree In one of the following preferred:
    • Nursing (MSN)
    • Healthcare Administration (MHA)
    • Business Administration (MBA)

Experience:

  • Minimum 7 years of combined experience required in:
    • Utilization Review
    • Case Management
  • Minimum 5 years of experience in progressive healthcare leadership; multi-hospital and vendor oversight preferred

Licensure/Certifications:

  • NYS Licensure as a Registered Nurse (RN) required
  • ACM - Accredited Case Manager preferred
    CCM - Certified Case Manager preferred
    CMAC - Case Management Administrator Certification peferred

Skills:

  • Attention to Detail

  • Build Relationships

  • Communication

  • Computer Skills

  • Critical Thinking

  • Analysis & Evaluation

  • Data Management

  • Decision Making

  • Leadership

  • Manage People

  • Multi-Tasking

  • Maintain Confidentiality

  • Employee Relations

  • Reading/Writing/Comprehension

  • Systems Thinking

  • Strategic Thinking

  • Recognize Problems

  • Quality Assurance

Physical Requirements:

  • Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.
  • Occasional repetitive motion
  • Frequent hearing, and talking
  • Constant Typing/ Clerical/ Dexterity and Seeing/ Monitor/ Computer Use

Travel:

  • Occasional Travel - The job may require travel from time- to-time, but not on a regular basis.

Total Rewards

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

  • Paid time off, including company holidays, vacation, and sick time
  • Medical, dental and vision insurance
  • Life insurance and disability protection
  • Retirement benefits including an employer match
  • And more!

Specific benefit offerings may vary by location and/or position.


Pay Transparency

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.


Pay Range Minimum:

USD $120,556.00/Yr.
Pay Range Maximum:

USD $180,835.00/Yr.
We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

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