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Technician, Customer Quality
Quality Assurance, Customer Service
Pune, Maharashtra, India
Posted on Nov 3, 2026
The Impact You'll Make
As our Warranty Techician, you’ll play a key role in delivering exceptional customer experience by providing technical field support, driving effective failure analysis, and ensuring timely warranty resolution for hydraulic components on Application across India.
You will help customers through rapid troubleshooting, evidence-based warranty assessment, and effective containment actions. By identifying root causes, supporting quality improvements, and enabling successful product performance in the field, you will strengthen customer trust, reduce recurring issues, and contribute to continuous product and process improvement.
You’ll collaborate with Account Manager (Sales Team) Application Engineering, Product Application Engineering, Plant Quality, Manufacturing teams, and customers while taking ownership of field failure analysis, warranty management, customer support activities, and technical problem resolution, helping us move toward a more reliable, customer-centric, and quality-driven future.
What You’ll Be Doing
- Perform on-site failure analysis, troubleshooting, and technical support for hydraulic systems, components, and applications.
- Support customers through warranty claim validation, containment actions, retrofit activities, and timely issue resolution.
- Collaborate with cross-functional teams to investigate chronic and recurring issues, conduct root cause analysis, and closely work on critical claims/claim prevention projects to identify the root cause and collaborate with plant quality and application team.
- Utilize SAP and quality tools to document, manage, and close warranty cases while preparing structured technical reports and supporting 8D investigations.
- Deliver customer training and support new product launches through on-site engagement, identifying assembly and process gaps to prevent future quality concerns.
What We're Looking For
- Diploma or Bachelor’s degree in Mechanical Engineering or a related field, with 8–10 years of experience in hydraulics, field service, troubleshooting, and customer support.
- Strong technical expertise in hydraulic systems, hydraulic components, mobile and industrial hydraulic applications, and interpretation of hydraulic circuit diagrams.
- Experience using SAP (ERP) for warranty management, claim processing, documentation, and tracking activities.
- Ability to work independently at customer sites while collaborating effectively with cross-functional teams to solve complex technical issues.
- Strong problem-solving, root cause analysis, communication, and customer relationship skills, with a proactive mindset and willingness to travel extensively across India and occasionally internationally.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
Our Commitment to Transparency
Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Want to know more? Please visit our FAQ Page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.