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Senior Representative, Order Fulfillment
Software Engineering, Data Science
Utica, NY, USA
USD 80k-100k / year
Posted on Nov 3, 2026
The Impact You'll Make
The Senior Representative, Order Fulfillment supports customer order management, shipment coordination, and delivery performance for liquid-cooling products manufactured and distributed from the Utica site, which is part of our rapidly growing Data Center Business Unit. This role serves as a key link between customer demand and site execution, ensuring accurate order information, proactive communication of delivery risks, and timely resolution of order fulfillment issues.
Success in this role is measured by accurate order management, on-time delivery support, effective escalation management, and strong customer communication.
What You’ll Be Doing
Responsibilities for this position include, but are not limited to, the following:
- Manage customer orders, backlog, promise dates, shipment readiness, and order status accuracy within ERP systems.
- Communicate delivery updates, order changes, shipment status, and potential risks to internal stakeholders and customer-facing teams.
- Identify and escalate fulfillment risks including material shortages, capacity constraints, quality holds, logistics issues, and inventory discrepancies.
- Support recovery plans for past-due, high-priority, and customer-critical orders.
- Coordinate with Production Scheduling, Supply Chain, Operations, Quality, and Shipping teams to ensure timely order fulfillment.
- Maintain accurate order records, reports, commitment dates, and follow-up actions.
- Prepare order status and backlog reports for daily management and leadership reviews.
- Support root cause analysis and continuous improvement efforts related to missed deliveries, shipment discrepancies, and order management issues.
What We're Looking For
Required Qualifications
- Associate's or Bachelor's degree in Supply Chain, Business, Operations, Logistics, or a related field, or equivalent experience.
- Experience in order management, customer service, supply chain, logistics, manufacturing support, or a related role.
- Strong attention to detail, organizational skills, and customer-service mindset.
Preferred Qualifications
- Experience working with ERP or order management systems.
- Experience with backlog management, shipment coordination, and delivery performance tracking.
- Experience in a manufacturing or distribution environment.
Job Criteria
- Working knowledge of order fulfillment, backlog management, shipment coordination, and delivery communication processes.
- Ability to identify and communicate order risks and coordinate corrective actions across multiple functions.
- Strong data accuracy, follow-up, and problem-solving skills.
- Effective communication skills with the ability to provide clear customer-impacting updates.
- Ability to collaborate across Operations, Supply Chain, Logistics, Quality, and customer-facing teams to support delivery commitments.
What You'll Get from Us
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The anticipated salary range for this position is $80,000,000 - $100,000 per year, based on experience, qualifications, and other job-related factors.
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Retirement plan
Flexible working hours
Personal insurance
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.