Upstate NY is your answer to “What’s Next?” Explore the possibilities for a career that suits your lifestyle.
What's Upstate NY
Inspiring People. Endless Opportunity. Boundless Adventure.
Service Design & UX Research Lead
Product, Design
Delaware, USA · Offenbach, Germany
Posted on Nov 14, 2026
The Impact You'll Make
As our Service Design & UX Research Lead, you’ll play a key role in making everyday work simple at Danfoss. You will help us understand where employees lose time, struggle to find information, or get caught between tools and processes.
Joining our Employee Experience & Productivity team within Group Digital & IT (AI, Data & Experience), you will turn employee insights into simpler, more connected experiences across the digital workplace. You will be the bridge between departments, working across technology and business functions to help cross-functional teams see the full journey, understand where complexity originates, and agree on how to make work simpler. Employees benefit from easier work, and teams and leaders benefit from clear evidence to guide their decisions.
This is more than an interface design role. You will look at the whole experience—from what employees see and do to the processes, data, technology, and organizational handoffs behind it—focusing on employee experience at enterprise scale to influence the foundation of Danfoss’ future digital workplace.
What You’ll Be Doing
- Understand employees and uncover friction: Plan and conduct interviews, observation, contextual research, and usability testing to uncover behaviours, workarounds, and pain points across tools and processes.
- Connect insight with data: Combine employee research with search analytics, support data, and usage patterns to identify root causes and prioritize improvements.
- Design end-to-end employee experiences: Map employee journeys across tools and functions, creating service blueprints that translate user needs into required technology, processes, and data.
- Bring teams together to solve problems: Facilitate cross-functional workshops to simplify workflows, resolve handoffs, and align teams around shared employee outcomes.
- Prototype, test, and influence decisions: Turn insights into flows, wireframes, and prototypes, test them before engineering investment, and translate findings into actionable recommendations for teams and leaders.
What success looks like: You’ll turn employee insights into action by identifying friction, uncovering root causes, and validating concepts in real-world use. Using journeys, service blueprints, and prototypes, you’ll make complex findings clear so teams and leaders have the evidence they need to decide what to improve and where to invest. Ultimately, success means delivering tangible improvements to the employee experience and enabling better-informed decisions.
What We're Looking For
- 5+ years of relevant experience: Background in UX research, service design, or experience design within complex digital or enterprise environments, plus a relevant degree (or equivalent).
- Pragmatic research and analytical skills: Experience combining qualitative and quantitative methods to turn evidence from multiple sources into clear, actionable recommendations.
- Systems and design craft: Proven ability to create journey maps, service blueprints, information architectures, workflows, and interactive prototypes, with awareness of accessibility and inclusive design.
- Facilitation and stakeholder alignment: Strong facilitation and communication skills, with the ability to bring diverse stakeholder groups together around shared outcomes.
- Technical fluency and demonstrated impact: Ability to navigate backend technology, data flows, and operational boundaries while keeping experiences simple, backed by case studies showing measurable impact from research.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits on top of your salary. More detailed information shall be provided during the recruitment process.
Ready to Make a Difference?
Ready to make a difference? If you’re motivated by solving complex problems and creating experiences that make work genuinely easier, we’d love to hear from you. You’ll collaborate across AI, data, technology, and business functions to connect fragmented experiences, simplify how work gets done, and shape how Danfoss works in the future.
Our Commitment to Transparency
Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Want to know more? Please visit our FAQ Page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
#LI-Hybrid