NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

The administrative manager manages the administrative operations supporting multiple stakeholders and the general corporation. This role plans, coordinates, directs, and designs administrative activities of the organization and provides administrative direction and support for daily operational activities. The administrative manager also evaluates and defines processes and implements administrative procedures and best practices to increase the organization’s effectiveness. This is done by proactively coordinating and managing projects, deadlines, resources, and commitments. The administrative manager is responsible for overseeing purchasing, expense reimbursements, corporate events, human resources activities, IT assets, general administrative duties, and NYSTEC’s office facilities.

Key Responsibilities:

Direct and manage the work of administrative staff. Management responsibilities include interviewing and hiring, promoting, counseling, scheduling, training and developing, terminating, compensating, and conducting performance management.
Prepare performance assessments with input from other NYSTEC stakeholders. Ensure that employees clearly understand expectations regarding their performance and receive regular and candid feedback.
Develop and implement a short-term and long-term strategy and plan for administrative services, with a focus on process improvement.
Develop, document, and update administrative processes and procedures.
Provide exceptional client experience through communication, relationship building, and the execution of administrative tasks.
Build and manage relationships with internal stakeholders to understand their administrative needs for planning purposes.
Negotiate and manage the purchase of goods, services, and parking contracts for the corporation.
Plan, coordinate, and manage internal resources and vendors to support the execution and operation of corporate events, within budget.
Assist the managing director of operations by ensuring that the NYSTEC office (Rome, Albany, and NYC) facilities remain safe, secure, and well maintained.
Provide high-level administrative support to multiple stakeholders, including the leadership team, for projects on an as-needed basis (e.g. annual holiday cards, employee recognition, fitness reimbursement, and travel arrangements).
Assist in Day 1 orientation for new hires.
Manage, provide training for, and audit expense reimbursements in accordance with corporate policies and procedures.
Develop and deliver training on financial processes for the onboarding of new hires and for refreshing employees, as required.
Travel (as required) between Albany, Rome, New York City, or client sites.
Exercise a high degree of confidentiality.

About you:

Required Qualifications

Experience providing direct supervision to professional individual contributors and/or skilled support individual contributors.
Ability to receive assignments based on incremental objectives and defined processes and to provide direction to employees according to established policies and management guidance.
Experience in administering company policies that directly affect subordinate employees.
Experience working on issues requiring the analysis of data and relevant factors to resolve problems.
Ability to develop and manage routine operational plans.
Advanced written and verbal communications skills.
Excellent organization habits and skills managing accuracy and balancing both the big picture and the details.
Strong multitasking and time management skills
Highly responsive to internal and external client needs.
Strong knowledge of administrative and business principles.
Detail oriented with a high level of accuracy.
Strong research capabilities.
Strong proficiency with the Microsoft Office suite of products.
Understands NYSTEC's mission, brand mindsets, and core values and behaviors well enough to serve as a role model. Encourages and supports staff in aligning behavior and actions with the core values.

Preferred Qualifications

Familiarity and/or experience within the consulting industry.

Education and Experience

A bachelor’s degree and 10 years of experience providing administrative support to multiple stakeholders and executive leadership.
An equivalent combination of advanced education, training, and experience will be considered.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.

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