As a Travel Concierge Manager, you will assist our team in helping sports teams and families book their trips within the youth sports environment. You will be representing many hotel brands while maintaining company's service standards and applicable operational standards. This is a remote/hybrid position and will need to be located in Oneonta, NY or the surrounding area.

Job Summary:

As a Travel Concierge Manager, you will:

Be the go-to person for any relevant matter from booking hotels, excursions, and more for traveling families.
Communicate with hoteliers, requesting additional inventory as needed to meet the needs of teams
Communicate with tournament organizers to ensure compliance of stay requirements.

Responsibilities:

Provide exceptional customer service to guests during planning and through the duration of the tournament/event.
Resolve guest issues with satisfaction while protecting Oakwood Lodging Group assets.
Develop strategic hotel partnerships for family travel
Handle and oversee all travel arrangements and operations for multiple teams
Reconcile events on a weekly basis for Corporate Office
Manage relationships with hotels and youth sports parks
Handle credit card programs and charges
Process Travel and Entertainment reports and handle reimbursements
Ensure compliance in all aspects of travel procedures
Drive continuous improvement of travel programs
Work with the sports park management team to ensure a world class guest experience for players, coaches, and families.
Support the organization in a sales building role during the season and offseason; including but not limited to:Working effectively with sales staff to implement new programming year-to-year Make sales calls, communicating directly with coaches and organizations to fill hotel room booking obligations.

Experience and Skills

Ability to provide exceptional customer service skills, adhering to Company's Service Standards
Excellent communication (oral and written) and negotiation skills
Ability to communicate with staff and prepare written reports
Computer skills and knowledge of Microsoft Office and reservation systems
Ability to handle multiple tasks simultaneously in fast-paced environment
Ability to work independently and as a team member
Willingness to work long hours and weekends seasonally as the business requires
May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties

Qualifications:

Proven experience as Reservations Manager, Front Desk Manager, Director of Sales, or Hospitality Professional
Knowledge of Travel and Entertainment Facilities
Well-organized and reliable
An analytical mind with strong business acumen

Preferred:

Minimum two years' manager experience in a customer service and/or hotel environment
Bachelor's degree
Training in travel and tourism

Job Location:

Oakwood Lodging Group / Oneonta, NY
Positions Type: Full-Time/Regular

The information provided in this job description is designed to provide the general nature and level of work performed by team members within the job classification. The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualifications required of team members assigned to this job. This job description will be updated, modified and revised by the Company, at its sole discretion, from time to time as it deems necessary to meet the business needs of the Company. The Company is an equal opportunity employer committed to providing a culturally diverse workplace for qualified candidates.

Oakwood Lodging Group is an equal opportunity employer.

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