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|Posted:||Jul 26, 2023|
The Department of Information Technology Services at the State University of New York at Oneonta invites applications for the position of IT Service Desk Associate in the IT Services Customer Support department. Expectations include, but are not limited to, assisting with the operation of the ITS Service Desk by providing technical support for students, faculty, and staff via phone, in-person, email, and web form submissions.
IT Services Customer Support works closely with all IT Services offices as a central point of communication and support to the campus and is integral to the mission of the University. To learn more about the University and the Department, please visit https://suny.oneonta.edu/ and www.oneonta.edu/ITS
Duties include but are not limited to:
Salary: $45,000 commensurate with experience. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits.
SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.
The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.
To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=165236 Please upload a cover letter and resume. Contact information for three professional references is required.
For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS Office of Employee Relations at (518) 474-6988 or via email at email@example.com.
SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.