Light the way for student success as our new Senior Staff Assistant - Outreach in the Student Accounts Office. Expectations include, but are not limited to, serving as the office liaison to the Access and Opportunity Programs; providing one-on-one support to students with outstanding balances; providing customer service; and presenting to student and family cohorts.

The Student Accounts Office provides assistance and information designed to enable students and families to meet their educational expenses with minimal stress. The office processes personal payments and all financial aid disbursements. Refunds are delivered to students in the most efficient manner possible. To learn more about the University and the Office, please visit https://suny.oneonta.edu/ and https://suny.oneonta.edu/office-student-accounts.

Duties include but are not limited to:

Plan and implement specific outreach strategies for students with current semester overdue balances.
Serve as the point of contact for students in the Access and Opportunity Programs (AOP) presenting to groups, meeting one-on-one, and attending various AOP functions.
Manage the SUNY Cross Registration portal, answering questions from students and host institutions and processing outgoing payments.
Manage third party payments such as ACCES-VR and Commission for the Blind.
Assist students who are Studying Abroad or participating in Faculty Led Trips in conjunction with Financial Aid.
Serve students and families as customers, via phone, email and in person.

Salary: $55,151. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits.

Requirements:

Minimum Qualifications:

Bachelor's degree
Demonstrated experience in program development, implementation, and evaluation.
One year experience of successfully working in a customer service setting.
Demonstrated proficiency in written and verbal communication.
Demonstrated ability to create and deliver presentations effectively to large and small audiences.
Experience working with and serving diverse populations.

Preferred:

Demonstrated ability to adapt to a changing environment and to manage multiple priorities simultaneously.
Experience using Ellucian products such as Banner and Argos
Proficiency with Microsoft Excel
Willingness to foster an inclusive atmosphere with consideration to different backgrounds (cultural, racial, socioeconomic, identity, educational) when working with colleagues, students, and families.
Ability to work independently and complete projects and manage tasks effectively.

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.

Application Instructions:

To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=183186 Please upload a cover letter, resume, and contact information for three professional references (required).

For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment.

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