Support Specialist

Job Description:

STATE UNIVERSITY OF NEW YORK - ONEONTA

Join a Collaborative Tech Team Supporting Campuses Across New York

Now Hiring: Support Specialist

(SICAS Center)

Location: Remote | Salary: $60,000-$70,000 (commensurate with experience). SUNY Oneonta is a Public Service Loan Forgiveness (PSLF) qualifying employer. Information on SUNY's comprehensive benefits offerings can be found at https://www.suny.edu/benefits. Visa sponsorship is not available for this position.

The Student Information and Campus Administrative Systems (SICAS) Center hosted at SUNY Oneonta is seeking multiple Support Specialists to join our collaborative, SUNY-wide support team. This is a remote position offering the opportunity to work closely with administrative professionals across New York State, supporting and enhancing mission-critical student systems.

In this role, you will serve as a trusted first point of contact for campus users, providing functional support, consulting, and training for SICAS-developed enhancements to Ellucian Banner and related systems. You'll play a key role in helping campuses operate efficiently while contributing to documentation, training, and best-practice development used across SUNY.

To learn more about the university and the department, please visit https://suny.oneonta.edu/ and https://sicas.oneonta.edu.

What You'll Do:

• Provide first-line customer support to functional offices at SICAS member campuses via the SICAS Service Desk
• Support users of the SICAS-modified Ellucian Banner system and Degree Works
• Troubleshoot issues, assist with application setup, and support data entry activities
• Develop and maintain documentation, training materials, and best-practice guides
• Collaborate with members of the SICAS Functional Support Team on shared initiatives
• Deliver occasional direct functional office support to member campuses
• Participate in conferences and professional development activities, with the occasional travel

Requirements:

Required Qualifications:

• Bachelor's degree

Preferred Skills & Experience:

• Experience working in a functional office within higher education (SUNY preferred)
• Experience with Ellucian Banner
• Experience with the SICAS-modified version of Banner
• Familiarity with Degree Works, SIRIS processes, and Scribe
• Experience providing customer support through a Service Desk environment (TeamDynamix preferred)
• Strong working knowledge of Microsoft 365 tools (Teams, SharePoint, Word, Outlook)
• Excellent written communication and presentation skills
• Proven ability to deliver customer service in person, by phone, and online
• Experience working with and supporting diverse populations

Additional Information:

Why Join Us?

• 100% remote position with occasional travel
• Serve a broad network of educational institutions
• Join a mission-driven team improving higher education technology
• Opportunity to grow professionally with a respected SUNY-based program
• Excellent benefits
• Work in an outcome-based environment that promotes a life-balance approach
• Available funding from United University Professionals (UUP) union to further your education

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. "At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.

Application Instructions:

To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=202362. Please upload a cover letter, resume, and contact information for three professional references (required).

For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment.

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