The Director of Residential Services is responsible for overseeing the management, coordination, and delivery of all certified residential services to individuals with Intellectual and Developmental Disabilities at Kelberman. This position ensures that all services are provided in accordance with OPWDD regulations, policies, and best practices to promote the well-being, safety, and independence of individuals served. The Director will oversee the residential staff, maintain compliance with applicable laws and regulations, and ensure the quality of care within residential settings.

ESSENTIAL RESPONSIBILITIES

Role responsibilities include but are not limited to the following:

Lead and supervise residential staff, including assistant directors, residential managers, direct support professionals (DSPs), and other personnel.
Ensure that all staff are properly trained, supported, and held accountable for their performance in line with OPWDD standards.
Promote a positive and supportive work environment that fosters professional growth, team collaboration, and high-quality service delivery.
Conduct regular performance evaluations and address performance issues in a timely manner.
Oversee residential programs, ensuring compliance with OPWDD regulations and other relevant federal, state, and local laws.
Develop and implement strategies to improve the quality of care and support provided to individuals in the residential settings.
Monitor program outcomes, including individual health and safety, and ensure that appropriate interventions are made as needed.
Work collaboratively with other departments to ensure integrated services are delivered.
Ensure that all residential services meet the regulatory standards set by Kelberman and OPWDD, ensuring regular audits, assessments, and reviews are conducted.
Prepare for and participate in audits, inspections, and compliance reviews by Kelberman, OPWDD, and other oversight agencies.
Maintain accurate and up-to-date documentation for all residential sites, including incident reports, health records, and individualized plans.
Implement corrective actions for any identified deficiencies and ensure that improvements are made in a timely manner.
Manage the budget for residential services, ensuring that resources are used effectively and efficiently.
Monitor expenses and make adjustments as needed to stay within budgetary guidelines.
Serve as a liaison between families, caregivers, and external service providers to ensure individuals’ needs are met.
Maintain open communication with families, guardians, and advocates about the individuals’ progress and any changes in services.
Promote person-centered approach to care, ensuring that individuals’ preferences, goals, and needs are central to all decisions.
Ensure that all staff receive ongoing training in best practices, OPWDD regulations, Kelberman’s policies and procedures, and relevant certifications (SCIP, AMAP, CPR, etc.)
Stay up to date on current trends, laws, and best practices related to residential care for individuals with intellectual and developmental disabilities.
Promote a culture of continuous improvement through training and development opportunities.
Respond to emergency situations and crises in the residential program, providing guidance, and support staff as necessary.
Develop and implement plans for crisis intervention, ensuring the safety and well-being of the individuals and staff.
Coordinate with other professionals (healthcare providers, behavioral specialists) to address complex and urgent needs.
Adheres to agency policies and procedures; follows and supports agency mission, vision, and values.
Other duties as assigned.

Requirements

JOB REQUIREMENTS

· Bachelor’s degree in social work, psychology, human services, or a related field preferred.

· Minimum of 5 years of experience in residential services for individuals with intellectual developmental disabilities, with at least 3 years in a leadership or management role.

· In-depth understanding of OPWDD regulations, policies, and procedures.

· Strong knowledge of person-centered planning and best practices for individuals with intellectual developmental disabilities.

· Experience with compliance, auditing, and quality assurance processes is a plus.

· Excellent leadership, communication, and interpersonal skills.

· Strong organizational and problem-solving abilities.

· Ability to manage multiple priorities and navigate complex situations.

· Proficient in Microsoft Office Suite and other relevant software.

· Excellent organizational and time management skills.

· Ability to handle sensitive and confidential information with discretion.

· Ability to respond quickly to emergency situations.

· Travel and transport is required. Must have a valid NYS Driver’s License and require reliable transportation.

· This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history check under OPWDD (office of People with Developmental Disabilities)

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Salary Description

$70,000 - $85,000.00 annually

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