This position will be assigned to Behavioral Health Triage in a busy Out-Patient Certified Community Behavioral Health Clinic (CCBHC). Will work with individuals directly in-person and over the phone to assist them in navigating the behavioral health system. Will partner with a variety of providers and services to facilitate immediate needs of the individuals served. Responsible to promote the individual’s recovery, promote consumer involvement, provide counseling, provide crisis intervention, ensure compliance with governmental and Agency regulations and operating standards, complete all records and reports, act as a liaison, provide support and consultation, and promote program participant input.

ESSENTIAL RESPONSIBILITIES:

Activities include but are not limited to the following:

Act as the first point of contact for individuals engaging in the intake process.
Promote the individual’s recovery by establishing rapport and working in partnership with the individual to achieve individualized goals.
Promote the individual’s recovery by coordinating, developing and implementing in partnership with the individual, the treatment plan process, ensuring follow-through of goals and objectives.
Perform intake assessments as first point of contact for clients establishing services
Review and reassess risks, including but not limited to suicide or self-harm, to inform prioritization of assignment for intake
Promote involvement of family or significant others (of the consumer’s choice) in the recovery process.
Provide individual and group counseling.
Provide intervention services.
Oversee and maintain the timely complete of all necessary records and reports.
Act as a liaison with the in medical model programs.
Participate in Agency activities that may include meetings, trainings and committees.
Facilitate outreach efforts to support client engagement in behavioral health services both in-person and telephonically.

Establish a work environment that creates positive communication between supervisors and employees. and assimilates new employees to the Agency’s culture, values and mission.
Ensure compliance with all pertinent government and agency regulations and operating standards.

QUALIFICATIONS/EDUCATION/EXPERIENCE

Bachelor’s Degree in mental health or related field or associate's degree with valid current CASAC certification. Limited permit degrees considered.
Experience with adults with mental health and/or substance abuse needs.
Experience navigating behavioral health systems and substance treatment systems.

Basic Computer Skills (Windows, Internet Explorer, Outlook, Adobe Acrobat, Access, Word, Excel)

This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under OMH (Office of Mental Health) and OASAS.

Must possess the ability to make independent decisions when circumstances are warranted.

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

Comprehensive Health/Dental/Vision
Direct Deposit
Flexible Spending Account (FSA)
Retirement Plan 403(b)
Life Insurance
Voluntary Benefits
Employee Assistance Program (EAP)
Generous PTO Plans (Sick, Vacation and Employee Leave)
Tuition Reimbursement
Service Awards
Employee Appreciation Events
Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

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