The Certified Community Behavioral Health Clinic (CCBHC) Recovery Support Triage Specialist (RSTS) works to outreach and effectively engage with individuals to assess their needs for CCBHC recovery support services. The RSTS provides compassionate support to connect with services that empower individuals to improve their quality of life and achieve their recovery goals. The RSTS coordinates with the CCBHC Treatment Team and collaborates with a broad scope of community agencies during transitions to and from community settings, to ensure seamless access to comprehensive care.

Core Responsibilities

Use motivational interviewing, screening brief intervention and referral to treatment, and brief counseling to engage individuals seeking additional behavioral health supports.
Conduct Recovery Support Triage assessments to determine interest and eligibility for services needed including:
- Care Coordination
- Peer Support Services
- Psychiatric Rehabilitation Services
- Targeted Case Management.
Build rapport with individuals utilizing a person-centered, trauma-informed, culturally competent approach.
Educate individuals on CCBHC services and ensure a high level of individual satisfaction through proactive support and active listening.
Coordinate transitions of care across settings and providers for individuals across the full spectrum of health services, including acute, chronic, and behavioral health needs; (i.e. hospital, treatment facility, skilled nursing, correctional facility).
Provide exceptional customer service both internally and externally and work in partnership with behavioral health teams to provide integrated service delivery.
Engage in outreach efforts to support client retention in behavioral health services both in-person and telephonically.
Collaborate with all multi-disciplinary team members to maximize integration of care across all systems and programs.
Complete all required documentation according to program regulations.
Participate in agency or community activities as part of the treatment team that may include meetings, trainings, committees and community events.
Engage in outreach efforts to promote awareness of CCBHC services.

Qualifications

High School Diploma or GED required and 1-3 years of relevant work experience in a behavioral health setting OR a Bachelor’s Degree.
Must complete required training (s) within three (3) months of hire date and not to exceed six (6) months of employment.
Excellent interpersonal skills and able to communicate both verbally and in written form.
Commitment to cultural diversity and sensitivity.
Ability to maintain a professional demeanor under pressure and operate with keen sense of urgency and commitment to quality.

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

Comprehensive Health/Dental/Vision
Direct Deposit
Flexible Spending Account (FSA)
Retirement Plan 403(b)
Life Insurance
Voluntary Benefits
Employee Assistance Program (EAP)
Generous PTO Plans (Sick, Vacation and Employee Leave)
Tuition Reimbursement
Service Awards
Employee Appreciation Events
Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

To access a copy of the job description Click Here - CCBHC Recovery Support Triage Specialist

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