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Director of Community Services
United States · New York, NY, USA · Utah, USA · marcy, ny, usa
USD 86k-90k / year
Posted on Jul 17, 2026
Pay $86,000 - $90,000
The Director of Community Services serves as a role model, maintaining and supporting positive relationships with staff in an environment of mutual respect and trust. This position is a strong advocate for consumers, ensuring and coordinating a process of continuous improvement, and is involved in maintaining customer focus within the department. Participates in the development of a leadership system based upon the agency's mission, values, and high-performance expectations. Responsible to promote performance results through implementation of departmental work plan objectives and strategies related to the division's strategic plan. Utilize quality processes and make decisions based on data and analysis. Oversee the professional development of staff and communicate in a manner that energizes the work force, promotes retention, encourages team excellence, facilitates continuous learning and reinforces positive partnerships throughout the organization and in the community.
Core Responsibilities
- Model, promote and support the organizational performance values.
- Implement a continuous quality improvement process for their department services and administrative functions.
- Ensure opportunities for staff development and maintain a work environment conducive to performance excellence.
- Maintain positive relationships with consumers, families, community organizations, referral sources, and governing bodies.
- Review, analyze and manage their programs, both programmatically and fiscally, to meet the current and future needs.
- Provide proactive leadership in the development, support and achievement of the Agency's strategic goals and Division work plans.
- Implement and ensure compliance with the policies, procedures and regulations of the Agency and external regulatory bodies.
- Oversees processes to determine customer requirements, expectations, and how relationships with customers are built and their satisfaction.
- Analyzes data to make process improvement, achieve performance results, strategic planning and to facilitate leadership decisions.
- Volunteer and demonstrate good community citizenship by participating in community activities.
Qualifications
- Bachelor’s Degree in Human Services, Social Work, Psychology or related field.
- Minimum three years related experience; five years preferred.
- Valid NYS drivers license.
Benefits
Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.
- Comprehensive Health/Dental/Vision
- Direct Deposit
- Flexible Spending Account (FSA)
- Retirement Plan 403(b)
- Life Insurance
- Voluntary Benefits
- Employee Assistance Program (EAP)
- Generous PTO Plans (Sick, Vacation and Employee Leave)
- Tuition Reimbursement
- Service Awards
- Employee Appreciation Events
- Employee Discounts
Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org