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Service Now Platform Engineer
Wolfspeed
This job is no longer accepting applications
See open jobs at Wolfspeed.See open jobs similar to "Service Now Platform Engineer" What's Upstate NY.Software Engineering
Belfast, UK
Posted 6+ months ago
Do you dream of making a difference in the world? Would you like to help create a more sustainable future for generations to come?
Are you looking for a career in a fast-paced, innovative environment working with world class technology and products?
Here at Wolfspeed, we are leading the charge into the future of innovation and manufacturing.
We are a global powerhouse semiconductor company leading the transformation from silicon to silicon carbide and GaN technologies providing solutions for efficient energy consumption and a sustainable future. While there is a great deal of complexity in our designs and solutions what we provide for our customers is simple – we make systems more efficient while reducing cost and increasing performance.
Wolfspeed’s product families include Silicon Carbide materials, power-switching devices and RF devices targeted for various applications such as electric vehicles, fast charging, 5G, renewable energy and storage, and aerospace and defense.
At Wolfspeed NI, we are on a mission to grow our pack and build diverse, multi-skilled teams that are empowered to shape the future of Wolfspeed. We are problem-solvers, unconventional thinkers and impassioned doers always striving to do things in a better way. We provide excellent learning and development opportunities to help you get to where you want to be and a flexible working environment that enables you to work where it works for you.
We unleash the power of possibilities through hard work, collaboration and a passion for innovation.
The Role
Wolfspeed NI are looking for a Service Now Platform Engineer to join our Technology Support & Services team. You will be responsible for maintaining and optimizing the ServiceNow platform and developing and implementing solutions to meet the needs of the organization. In this role, you will work closely with Technology Support & Services Lead to manage and deliver efficient and scalable solutions to requirements from all areas of the business. The successful candidate will play a key role in helping Wolfspeed realizing the true potential and value of the ServiceNow platform by streamlining workflow, automating, integrating and providing excellent user experience.
In this critical role, the successful candidate will be an experienced individual with a strong background in ITSM, ITOM and Self Service Portal. Your primary focus will be managing the development backlog and day to day platform maintenance and support. Your goal will be to deliver exceptional and efficient solutions whilst adhering to ServiceNow best practice and out of the box functionality where possible.
What does your day-to-day look like?
- Design/Build or configure technical solutions based on user stories & requirements. Working closely with the requestors to ensure requirements are fully understood and documented.
- Manage development backlog and deliver solutions using Agile software development processes. Take care of end to end development activities for a specific enhancement, defect or project as an individual contributor
- Customization or development of enhancement requests for existing ITSM/ITOM tools and processes (Discovery, Self Service Portal, Employee Center, Virtual Agent, Digital Portfolio Management)
- Maintain ServiceNow platform according to best practice making sure performance and responsiveness is continually tuned and optimized. Working closely with Technology Support & Services Lead to plan and coordinate annual upgrades
- Produce design documents wherever complex solutions or customizations are necessary
- Provide proof of concept examples and options in order to deliver the best possible solution to customers/stake holders.
Who we are looking for?
We are looking for intelligent, driven individuals who are passionate about what they do and have exceptional teamwork skills. Grit and determination together with integrity and loyalty are qualities that we look for in a candidate. The skills and experience needed for this role are listed below however, we understand that there might be a few requirements that you don’t meet or skills that you don’t yet have. That’s ok! If you are a smart, passionate, hardworking individual who is eager to learn we would like to speak with you about joining our wolf pack!
Must Have
- 2+ years of experience working in a similar ServiceNow developer role
- Experience with development and implementation of ServiceNow ITSM / ITOM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management
- ServiceNow system administrator certificate
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
- Experience with ServiceNow client and server-side Javascript and ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications (Active Directory, Workday, Snowflake)
- Understanding of ServiceNow CSDM 4.0 model and concepts
- Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements (such as urgent customer problems)
- Strong analytical and problem-solving capabilities
- Display self-motivation, a sense of ownership, and the flexibility to adapt to rapidly changing conditions and priorities
- Excellent written and verbal communication skills
Nice to have
- ITIL v3 / 4
- Customizing ServiceNow using UI Pages and Workspaces, UI Macro & CMS using CSS, HTML, Jelly.
What can Wolfspeed offer you?
- An opportunity to join a highly motivated, inspiring team working on technology that is set to unleash new possibilities and create positive changes to the way we live.
- A fun, inclusive working environment providing fantastic learning and development programs designed to enable individuals to achieve career goals and grow with the company.
- Competitive salary
- Performance based bonus plan
- Flexible work environment
- 25 days annual leave plus 10 public holidays
- Pension plan
- Full benefits package including private medical insurance
- Hybrid work from NI
This job is no longer accepting applications
See open jobs at Wolfspeed.See open jobs similar to "Service Now Platform Engineer" What's Upstate NY.