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Here’s the Gist:

Wolfspeed is looking for an Account Services Manager to join our team. This role will be responsible for representing Wolfspeed to its customers, being an advisor and delivering excellent customer service. The Account Services Manager will be a subject matter expert who will enable process improvements, help drive down costs and develop supply chain strategies.

Locations Available:

APAC or remote

The Day-to-Day:

Customer facing supply chain advisor, responsible for partnering with Global Sales Account Managers to understand customer process, requirements and supply chain needs
Primary supply chain expert representing Wolfspeed to the customer and fully responsible for supply response and management
Manages customer order bookings and billings from samples to high-volume production; pre-order communication, backlog management; in close alignment with planning, operations and manufacturing functions
Collaborates with Sales to lead and manage customer accounts and drives improvement for the same
Handles all customer requirements in relation to order fulfilment and placement, forecasts, billing issues, shipping, etc.
Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
Proactive management of 3PL’s and internal customer safety stock to ensure rotation and maximize working capital.
Manages supply issues through close collaboration with customer and internal organizations including Planning, Sales, BU, Quality, Finance, Legal as needed
Works with Sales and Customer to achieve quarterly revenue targets
Ensures compliance to contracts and influences contract performance
Comprehensive knowledge of industry practices and service strategies
Good knowledge of semiconductor manufacturing process and supply chain to represent Wolfspeed to the customer
Manages escalations effectively by working with customer and engaging/leading internal discussions to achieve resolution
Minimize total Supply Chain costs between customers and Wolfspeed
Manages customer order bookings and billings; supports revenue attainment for owned customer account
Metric ownership examples: Customer Satisfaction, On Time Delivery, Order Coverage to Leadtime, Customer Program, Revenue Attainment

Regional Specific Requirement

Business proficient in Mandarin (native); English (fluent)

This Job is Right for You if You Have (Minimum Requirements):

Bachelors Degree in Business Management, Supply Chain Management, Statistics, Mathematics, Data Science, Industrial Engineering, Finance or other Engineering field
working knowledge of SAP is a strong preference
Strong analytical skills and experience, with advanced knowledge and proficiency in Microsoft Excel and working knowledge of data warehouse/business intelligence software tools (Tableau preferred)
Demonstrated ability to translate data sets into meaningful insights to influence optimal decisions with cross-functional partners
Detail-oriented with strong analytical, organizational, decision making, problem solving and presentation skills
Passionate, self-motivator, driven to achieve business objectives
Strong interpersonal, verbal, and written communication skills
Proven ability to “manage-by-influence” cross-functional teams without formal authority
Ability to drive effective business conversations with senior leaders and cross-functional partners
Works effectively both independently as well as within a team environment
Ability to thrive in a fast-paced, rapidly changing working environment
Navigates effectively through ambiguous processes

Highly preferred skills and certifications:

MBA, APICS certification or other advanced degree
Working knowledge of SAP is highly preferred
Semiconductor or high-tech industry experience
Demonstrated strong business acumen and end-to-end supply chain knowledge
Experience across multiple aspects of the supply chain, i.e. with previous roles in inventory management, manufacturing planning, distribution channel management, sales forecasting, etc.
Basic understanding of business finance
Proficiency with statistical modeling and demand planning software
Comfortable analyzing large and unrefined data sets
Working knowledge: SQL, Oracle, Salesforce
Advanced knowledge: Tableau, Microsoft Excel, Power BI
Expertise in data acquisition, spreadsheet/database development and analysis

This role may require additional duties and/or assignments as designated by management.

To put it legally – Wolfspeed is an equal opportunity employer.

We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.

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