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Account Services Manager
Wolfspeed
Multiple locations
Posted on Tuesday, August 1, 2023
At Wolfspeed, we do amazing things in a human way.
We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.
- Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.
- Hate red tape? We remove roadblocks instead of creating them.
- Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.
Here’s the Gist:
Wolfspeed is looking for an Account Services Manager to join our team. This role will be responsible for representing Wolfspeed to its customers, being an advisor and delivering excellent customer service. The Account Services Manager will be a subject matter expert who will enable process improvements, help drive down costs and develop supply chain strategies.
Locations Available:
- APAC or remote
The Day-to-Day:
- Customer facing supply chain advisor, responsible for partnering with Global Sales Account Managers to understand customer process, requirements and supply chain needs
- Primary supply chain expert representing Wolfspeed to the customer and fully responsible for supply response and management
- Manages customer order bookings and billings from samples to high-volume production; pre-order communication, backlog management; in close alignment with planning, operations and manufacturing functions
- Collaborates with Sales to lead and manage customer accounts and drives improvement for the same
- Handles all customer requirements in relation to order fulfilment and placement, forecasts, billing issues, shipping, etc.
- Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
- Proactive management of 3PL’s and internal customer safety stock to ensure rotation and maximize working capital.
- Manages supply issues through close collaboration with customer and internal organizations including Planning, Sales, BU, Quality, Finance, Legal as needed
- Works with Sales and Customer to achieve quarterly revenue targets
- Ensures compliance to contracts and influences contract performance
- Comprehensive knowledge of industry practices and service strategies
- Good knowledge of semiconductor manufacturing process and supply chain to represent Wolfspeed to the customer
- Manages escalations effectively by working with customer and engaging/leading internal discussions to achieve resolution
- Minimize total Supply Chain costs between customers and Wolfspeed
- Manages customer order bookings and billings; supports revenue attainment for owned customer account
- Metric ownership examples: Customer Satisfaction, On Time Delivery, Order Coverage to Leadtime, Customer Program, Revenue Attainment
Regional Specific Requirement
- Business proficient in Mandarin (native); English (fluent)
This Job is Right for You if You Have (Minimum Requirements):
- Bachelors Degree in Business Management, Supply Chain Management, Statistics, Mathematics, Data Science, Industrial Engineering, Finance or other Engineering field
- working knowledge of SAP is a strong preference
- Strong analytical skills and experience, with advanced knowledge and proficiency in Microsoft Excel and working knowledge of data warehouse/business intelligence software tools (Tableau preferred)
- Demonstrated ability to translate data sets into meaningful insights to influence optimal decisions with cross-functional partners
- Detail-oriented with strong analytical, organizational, decision making, problem solving and presentation skills
- Passionate, self-motivator, driven to achieve business objectives
- Strong interpersonal, verbal, and written communication skills
- Proven ability to “manage-by-influence” cross-functional teams without formal authority
- Ability to drive effective business conversations with senior leaders and cross-functional partners
- Works effectively both independently as well as within a team environment
- Ability to thrive in a fast-paced, rapidly changing working environment
- Navigates effectively through ambiguous processes
Highly preferred skills and certifications:
- MBA, APICS certification or other advanced degree
- Working knowledge of SAP is highly preferred
- Semiconductor or high-tech industry experience
- Demonstrated strong business acumen and end-to-end supply chain knowledge
- Experience across multiple aspects of the supply chain, i.e. with previous roles in inventory management, manufacturing planning, distribution channel management, sales forecasting, etc.
- Basic understanding of business finance
- Proficiency with statistical modeling and demand planning software
- Comfortable analyzing large and unrefined data sets
- Working knowledge: SQL, Oracle, Salesforce
- Advanced knowledge: Tableau, Microsoft Excel, Power BI
- Expertise in data acquisition, spreadsheet/database development and analysis
This role may require additional duties and/or assignments as designated by management.
To put it legally – Wolfspeed is an equal opportunity employer.
We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.