We are looking for IT Executive Deskside Support Systems Analyst who will join the Team and help us make the world a better place through innovation, which means we’re taking risks and questioning conventional thinking, and developing new technologies and ways of doing business – leading the way, every single day.

Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.
Hate red tape? We remove roadblocks instead of creating them.
Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

Your day-to-day – We do what others say can’t be done

Summary:

The Executive Deskside Support Systems Analyst will provide front-line primary technical support to end users including executives on various technical issues and problems relating to hardware, software, and peripherals. They will also be responsible for resolving service tickets in a timely manner according to SLA and providing proper documentation. The individual must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Understand, and ensure adherence to, Wolfspeed’s defined technology standards and procedures to include: Incident Management, Security, Change Management, Asset Management and Procurement. This person will also collaborate with IT team members and attend regular status meetings.

· Provides technical support and guidance to resolve user’s computer hardware and software problems

· Takes ownership of assigned tickets to avoid SLA breach (i.e., maintain/update ticket to closure)

· Submits weekly status reports

· Communicates with users via phone, chat, email and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed

· Applies knowledge of computer software and hardware to assist users in resolving problems

· Handles installation and set-up of new hardware, software and peripheral equipment

· Coordinates service or replacement of defective products from vendors and manufacturers

· Oversees asset management and logistics for IT hardware respective to region based of allocated budget

· Maintains knowledge of technical innovations, trends and best practices; makes recommendations for new software and hardware

· Drafts or revises user training manuals and procedures

· Develops training materials and/or provides onsite training as requested

· Performs other related duties and special projects as assigned

· Maintains an inventory of all equipment, hardware, software and supplies

Your Profile – Ready to join the Pack?

· High School Diploma with 5+ years Infrastructure support experience within a corporate/manufacturing environment

· Must be fluent in German (written & verbal) communication

· Proficient in Windows 7/8/10, Mac OS, Office 365, Active Directory and ServiceNow

· Excellent verbal and written communication skills

· Excellent interpersonal and customer service skills

· Strong analytical and problem-solving skills

· Team player, with a positive attitude

· Proficient with Microsoft Office Suite or related software

· Ability to explain technical problems to nontechnical employees

· This position requires the lawful ability to access technical data, information, and areas controlled by EMEA laws and regulations.

· This role may require additional duties and/or assignments as designated by management.

Recruiting process – We want you to succeed

Please expect to have a recruiter call, an interview with the hiring manager for the position, and 1-2 additional interviews before we consider presenting you with an offer.

Please note that we DO NOT provide personalized, detailed feedback regarding the outcome of any of your interviews. However, we do provide prep materials prior to your interviews.

About Wolfspeed:

At Wolfspeed, we do amazing things in a human way.

We are a global powerhouse semiconductor company leading the transformation from Silicon to Silicon Carbide and GaN technologies providing solutions for efficient energy consumption and a sustainable future. While there is a great deal of complexity in our designs and solutions what we provide for our customers is simple – we make systems more efficient while reducing cost and increasing performance.

Wolfspeed’s product families include Silicon Carbide materials and power-switching devices targeted for various applications such as electric vehicles, fast charging, 5G, renewable energy and storage, and aerospace and defense.

Apply now and you will hear from us within the coming days!

Wolfspeed is an equal opportunity employer.

We recruit, employ, train, compensate, and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation, and other protected statuses as required by law.

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