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Manufacturing IT Support Engineer
Wolfspeed
This job is no longer accepting applications
See open jobs at Wolfspeed.See open jobs similar to "Manufacturing IT Support Engineer" What's Upstate NY.IT, Customer Service
Durham, NC, USA
Posted on Wednesday, September 13, 2023
At Wolfspeed, we do amazing things in a human way.
We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.
- Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.
- Hate red tape? We remove roadblocks instead of creating them.
- Working parent? We provide childcare assistance and paid parental leave.
- Student? We offer continuing education assistance.
- Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.
Here’s the Gist:
The Manufacturing IT Support team works closely with other IT groups, external vendors and managed service providers to ensure we are providing the best IT experience to our Customers. This position will work to ensure Wolfspeed Manufacturing departments are always covered with adequate production support (24x7x365), including on call coverage when required. Technicians are expected to provide prompt customer service and quick response times to IT support requests and follow the established methodologies and processes within IT Service Management.
The Day-to-Day:
- Perform operational tasks needed to keep the lights-on by taking appropriate and timely corrective action as required; conveying a sense of urgency and drive issues to closure; persisting despite obstacles and opposition; while ensuring that short-term results are a means to achieving long-term strategic objectives.
- Provide IT support for resolutions to hardware, software, OS, telecom, and network related issues
- This position is expect to work 12 hour night shifts.
- Investigate, diagnose, and resolve incidents at first contact when possible.
- Resolve backlog of support requests by priority, then on a first in first out basis, providing detailed documentation and updates of troubleshooting performed. Provide periodic customer updates until the incident is resolved.
- Work closely within IT to coordinate service needs, dependencies and impacts to ensure appropriate time utilization in accomplishing tasks on (or ahead of) schedule, and that issues are escalated appropriately.
- Move hardware from one location to another following defined desk setup standards and activating network ports as needed. This includes deploying new hardware to a customer's desk, moving existing equipment to a new location, and reclaiming hardware as needed.
- Troubleshoot PCs on the manufacturing floor in order to minimize downtime of production critical systems.
This Job is Right for You if You Have (Minimum Requirements):
- Associates or Bachelors degree with a minimum of 2 years of experience in the IT industry or equivalent coursework/internships.
- Strong methodical troubleshooting and problem-solving capabilities
- Ability to diagnose and repair various IT end user hardware related issues
- Working knowledge of Windows 7, 10 and MS Office Suites
- Experience with various hardware related issues including replacing all hardware components
- Experience with various OS and software related issues including BSOD, system freezes, poor system performance, and ambiguous application errors
- Excellent written and verbal communication abilities; ability to successfully provide both technical and functional instructions to a non-IT user using non-technical jargon.
- This position requires the lawful ability to access technical data, information, and areas controlled by United States export control laws and regulations.
This role may require additional duties and/or assignments as designated by management.
To put it legally – Wolfspeed is an equal opportunity employer.
We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job is no longer accepting applications
See open jobs at Wolfspeed.See open jobs similar to "Manufacturing IT Support Engineer" What's Upstate NY.