Act as the primary quality representative for external customers, continuously improving customer satisfaction regarding Wolfspeed’s products, processes, and services.
Manage and drive the timely resolution of customer quality issues by collaborating with Business Customer Quality Engineers (CQEs), business teams, failure analysis teams, factories, and other support functions.
Serve as the main interface for your customers on technical evaluations of product returns; gather and assess customer failure descriptions while ensuring thoroughness in collaboration with local China Field Application Engineers (FAEs) and other CQE in Shenzhen.
Align with Sales and Business teams to establish strategic directions that support customer quality requirements and objectives.
Drive alignment on information and documentation of product quality related topics for customers.
Promote the Company’s quality strategy, culture, and initiatives as critical business enablers through proactive customer engagement with our customers.
Translate broad objectives into detailed action plans to achieve quality and business goals.
Direct, manage and coordinate activities of cross-functional groups outside of the quality organization to achieve customer quality requirements.

Requirements:

Master in Electrica Engineering, Chemical or Mechanical Engineering, Materials Science, Physics, or related degree.
Minimum 5 years' experience in Quality Management or Application Engineering.
Knowledge in quality systems, semiconductor wafer fabrication, assembly and test operations or automotive applications.
Good understanding of the global automotive business, customer requirements and end user behavior.
The ability to operate in a fast pace, highly dynamic environment, at a detailed execution level, as well as on a tactical / strategic level.
Excellent communication and project management skills in working with external customers as well as other internal groups, managers, etc.
Demonstrated capability of interacting with senior leaders through the organization.
Ability to work in large, complex, global environment.

Highly preferred skills and certifications:

Ability to manage multiple projects and maintain critical deadlines, while utilizing meticulous attention to detail.
Ability to interact and communicate effectively with other Associates, Senior Management and External Customers.
Demonstrated proficiency with Microsoft Office 365.
Goal oriented with a strong sense of urgency and accountability.
Ability to work autonomously, with minimal direction, and are self-motivated and results-driven.
Ability to analyze data/feedback and provide insights to continually improve processes.
Good skills - verbally and in writing - English language.
Ability to serve customers in Taiwan

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