The Medical Office Coordinator provides indirect patient care in the office setting. This role will coordinate phone calls, appointments, prescription authorizations, providers’ schedules, etc. and be an integral part of the patient’s care team. The Medical Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider. The medical Office Coordinator will fill in for clerical staff that are out to ensure continuous office operations and be responsible for call schedules.

Core Job Responsibilities

Research and assess patient issues, resolve when able and notify management of outcomes. If unable to resolve, present data and recommendations to management. Implement final recommendations.
Complete payroll submissions and approve employee time
Approve time off requests
Enters facility work orders and a assign priority
Finalizes the provider on-call schedules and issue scheduling data to appropriate parties
Covers safety calls when the manager unavailable
Orders office supplies
Chart Preparation-Ensuring documents and clinical testing is coordinated and completed prior to next appointment
Utilizes phone notes for all communication/documentation between self and patient
Answer phone calls referring to clinical staff when appropriate
Review schedule on daily basis identifying any problem areas to communicate to Office Manager
Obtains insurance prior authorization for all medications and testing
Order entry, i.e.: enter orders, medication referrals, clarify orders with providers
Retrieve records from all sources for follow up appointments
Faxing tests, records to providers/patients, signed orders
Form completion, obtaining provider signature, copying/mailing
Enter prescription refill requests, phone in/fax/mail prescriptions a directed by provider
Works referrals to ensure timeliness of appointment scheduled for testing, new consults etc
Manage provider schedules, canceling, rescheduling as needed
Cross training in other clerical positions, as applicable
Letters sent to patients regarding normal test results
Letters sent to insurance companies appealing denied services or medication
Facilitates provider to provider calls
Perform other duties as required

Education/Experience Requirements

REQUIRED:

High School Diploma or equivalent
2-4 years of experience in a healthcare related setting
Demonstrated ability to prioritize work and communicate effectively
Strong computer skills

PREFERRED:

Experience with insurance company rules and regulations.
Medical Terminology

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 92367
Department MG - SPEC - WOUND CARE
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $18 -$28 Per Hour

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