The Training Specialist provides end user training for designated Revenue Cycle operations and workflows. Tracks user competency and prepares training material. Delivers multi-communication channel support for end users for new or updated changes, is responsible for ongoing auditing and acts as a resource for staff questions or account assistance related to Revenue Cycle operations.

Core Job Responsibilities

Deliver instructor-led training sessions and on the job training for end users in various environments.
Assist in the development, maintenance and updating of training materials.
Provide at-the elbow support for end users for new or updated changes.
Track and report training participation and proficiency level.
Responsible for assigned Epic work queue account corrections, with emphasis on identifying needed system changes or trends for education purposes.
Act as an overall resource for end users in assigned areas.
Conduct ongoing account auditing for quality, trending, education and monitoring purposes.
Adhere to established training formats, workflows and policies to ensure consistency.
Perform related duties as assigned.

Education/Experience Requirements

REQUIRED:

High school diploma or GED.
1 year of experience in Revenue Cycle (i.e., Registration, scheduling, billing, etc.)
Highly proficient in Revenue Cycle operations.
Must complete training and tasks to achieve and maintain a Credentialed Trainer status, within 6 months of hire.
Excellent presentation, interpersonal, written and verbal communication skills.
Ability to work independently and also collaboratively in a fast paced, frequent changing environment.
High-energy with ability to gain engagement and sustain for extended training periods.
Ability to work flexible hours/various shifts to accommodate training needs.
Ability to travel between MVHS locations during the workday if needed.

PREFERRED:

Bachelor’s degree in education, healthcare or related field.
Experience with Epic or other healthcare EMR.
2 years of experience in Revenue Cycle operations.
1 year of prior training experience.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 94745
Department PATIENT ACCESS SERVICES
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $21 - $30/hourly

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