The Vice President (VP) Support Services provides strategic and operational leadership for a broad portfolio of non-clinical departments within MVHS, including both hospital and ambulatory sites. This leader ensures the effective, safe, and customer-focused delivery of services such as Facilities Management, Maintenance, Emergency Preparedness, Safety, Security, Environmental Services (EVS), Food and Nutritional Services, Organizational/Life Safety Compliance, Biomedical Engineering, Guest Services/Greeters, and Real Estate and Property Management.

The VP develops and implements system-wide initiatives that enhance operational efficiency, patient and staff experience, regulatory compliance, and long-term asset sustainability, while aligning with the organization’s mission, vision, and strategic goals.

Core Job Responsibilities

Strategic Leadership & Operations:

Provide executive oversight for support service departments, ensuring the delivery of high-quality, cost-effective, and regulatory-compliant services across the health care system.
Develop and implement strategic plans to improve performance, service delivery, sustainability, and customer satisfaction.
Collaborate with executive and clinical leadership to support system-wide goals and initiatives.
Direct and mentor department leaders and management staff to promote leadership development and accountability.

Facilities, Maintenance, and Life Safety:

Ensure proper maintenance and operation of all buildings, infrastructure, and utilities across multiple campuses.
Lead planning and oversight for capital improvements, renovation projects, and expansions.
Ensure adherence to regulatory codes (e.g., DNV/TJC, NFPA, OSHA) and life safety standards.
Oversee maintenance programs and systems to maximize facility operations.

Security, Emergency Management, and Safety:

Develop and maintain robust emergency preparedness and response programs for all facilities. Manage building-related emergencies, including utility failures and disaster response.
Oversee system-wide safety and risk reduction initiatives, including workplace safety and violence prevention.
Ensure security programs protect all people and property, in coordination with local authorities.

Environmental Services (EVS) and Food & Nutrition Services (FNS):

Ensure efficient delivery of environmental and dietary services that meet infection control standards and exceed patient satisfaction expectations.
Promote sustainable practices, waste reduction, and compliance with regulations.

Biomedical Engineering and Equipment Services:

Ensure medical equipment and technology assets are maintained, compliant, and optimized for safe patient care.
Oversee vendor contracts and partnerships related to bio-med services and capital equipment.

Guest Services and Experience:

Lead guest and concierge service initiatives to improve the experience of patients and visitors across all touchpoints.
Promote service excellence and responsiveness to patient needs.

Real Estate and Property Management:

Oversee acquisition, leasing, and management of real estate assets for the system.
Participate in strategic planning for property development, space utilization, and site selection to support service growth.

Compliance, Financial Oversight, and Performance Monitoring:

Ensure operational compliance with all laws, codes, and regulations.
Manage departmental budgets and cost containment strategies.
Monitor key performance and quality indicators to drive continuous improvement. Collaborate with leaders and providers to formulate initiatives to achieve best practice in patient and employee satisfaction, safety, clinical outcomes, operational alignment, and financial value.
In partnership with leadership and Human Resources, make decisions related to performance management, hiring, transfers, corrective actions, terminations, etc. Resolve staff issues in a fair, timely and consistent manner, also in partnership with HR.
Is flexible to respond to emergencies in a 24/7 environment.

NOTE: A complete job description will be provided at time of interview.

Education/Experience Requirements

REQUIRED:

Bachelor’s degree in a related field.
15 years related experience in a healthcare institution and/or large campus environment to include 7 years of management experience.
Knowledge of applicable codes and regulations including DNV or TJC, OSHA, NFPA (Life Safety Code), CMS, DOH and local building codes.
Expertise in implementing and managing robust maintenance programs that reduce downtime and support patient safety.
Experience handling Emergency Response programs, situations and activities.
Experience in capital project management, including facility renovations and new construction projects in a clinical environment.
Experience leading skilled trades, engineers and custodial staff.
In depth understanding of building systems (HVAC, plumbing, electrical, structural) in a healthcare environment.
An understanding of how facility operations impact infection prevention and safety in healthcare settings.
Excellent interpersonal, written and verbal communication skills for fostering collaboration and collegiality with staff, executives, contractors and regulatory agencies.
Skill to provide guidance, advice and assistance in problem resolution to render win/win outcomes for safe patient outcomes and employee satisfaction.
Highly proficient in Microsoft Office tools, facilities management systems, building automation systems (BAS) and energy tracking tools.

PREFERRED:

Master’s Degree in Hospital Administration

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 95188
Department ADMINISTRATION
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule SALARIED MANAGEMENT
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $200k - $275k/Annually

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