The Patient Services Coordinator provides patient facing services in support of the medical practice’s goals, mission and objectives. Supports the full spectrum of care and related medical office administration to bridge the patient experience. This role will support the smooth operation of the medical office (phone calls, appointments, authorizations, providers’ schedules, community resources, etc.) and be an integral part of the provider’s team. Works with a specific patient population within a medical group.

This Coordinator will support the HealthySteps Grant Program with data entry and tracking for patients ages 0-5. This position supports the Outpatient Counseling /Social Work team with coordination of outpatient referals and scheduling/rescheduling appointments as needed. This position is located in the New Hartford Crossroads Medical Office.

Core Job Responsibilities

Communicates with patients and providers to coordinate referrals and services.
Seeks out and researches new resources within the community to meet patient needs.
Supports office operations and flow. Refers inquiries to appropriate clinical or nonclinical team member.
Documents all patient encounters and scheduling in the EHR (Epic).
May determine eligibility for specific programs and community benefits in collaboration with other health care professionals.
May generate or build routine reports related findings to a specific program or patient population. Responsible for patient data entry to support accurate reporting.
Analyzes data to track program effectiveness, identify trends in patient needs, and inform decision-making for optimal care. Collaborates with the Management team to ensure department/program fidelity and contribute to achieving identified goals.
Reviews provider orders.
Ensures clinical testing is coordinated completed and results are reviewed by appropriate clinical professional.
Monitors caseload, scheduling and patient progress. Follows up with patients on care needs and goal achievement. Refers clinical concerns to provider or nurse.
Assists clinical staff in ensuring proper exit criteria are met when a patient leaves a program.
Cross trains in other office positions to assist with coverage needs.
May assist with payor claim submissions.
Perform other duties as required.
Compiling and organizing data from various sources, including electronic health records (EHRs) and external databases.
Analyzing data to assess program effectiveness, identify areas for improvement, and track key performance indicators (KPIs).

Education/Experience Requirements

REQUIRED:

High school diploma or equivalent education.
3 years of experience in a medical office or healthcare related setting.
Strong knowledge of medical terminology and community resources.
Data management skills, including experience with databases, data entry, and reporting.
Demonstrated ability to prioritize work and communicate effectively.
Experience with EMR/EHR systems (Epic).
Strong computer skills (MS Office) and able to learn new software.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 95189
Department CASE MANAGEMENT
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $20 - $30 Per Hour

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