The Office Representative assists in the coordination of care by providing scheduling, registration, and general clerical support to a medical practice or facility. Works under the general direction of the Practice Manager or other facility leader.

Core Job Responsibilities

Greets visitors in person and on the phone promptly, using professional and courteous customer service skills in all interactions. Appropriately refers emergent / sick calls to appropriate office staff for assessment. Takes complete messages or directs calls appropriately.
Registers and pre-registers patients presenting for care. Explains procedures to patient or caregivers.
Collects all pertinent data for each account to generate accurate billing.
Verifies insurance ID cards and eligibility at each registration date. Maintains working knowledge of insurance carrier, Medicare and Medicaid requirements. Completes Medicare questionnaires and reviews for completeness in the system.
Collects patient payments and posts to correct account promptly. Follows copay collection procedures. Documents payment methods and issues receipts for payment.
May verify the cause of injury for no-fault and worker's compensation visits, following all work instructions.
Schedules patient appointments to coincide with provider/facility hours and scheduling guidelines. Completes patient appointment cards. Reschedules appointments as needed.
Generates appointment schedules.
Follows office policies and insurance guidelines when making or receiving referrals.
Follows billing, E/M, charging guidelines, ICD-9 coding guidelines and CPT as required by state and Federal regulations and MVHS guidelines.
Complies with HIPAA, infection control and all MVHS, Medical Group and office policies.
Supports and adheres to the Patient Centered Medical Home and other initiatives set forth by the Medical Group.
Actively participates in meetings and educational programs as assigned.
Performs related duties as assigned.

Education/Experience Requirements

Required:

High school diploma or equivalent.
2-3 years of experience working in a medical office.
Knowledge of medical coding and medical terminology.
Knowledge of MS Office and EMR.
Accurate data entry skills.
Outstanding interpersonal, customer service, written and verbal communication skills.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 95766
Department MG - PRIM - EAST UTICA
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $16 - $22.85 Per Hour

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