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Safety Associate -Full Time - Variable Shifts
Mohawk Valley Health System
Utica, NY, USA
USD 17.79-23.99 / hour
Posted on Feb 20, 2026
Job Summary
The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment.
Core Job Responsibilities
- Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments.
- Resolve difficult and sensitive issues and complaints.
- Participate in policy and process improvements based on observations and experiences
- Greet patients and visitors
- Create visitor and vendor badges
- Direct patients and visitors to appointment and room locations
- Provide concierge services to patients, assisting with logistical questions
- Obtain, record, organize and communicate information with patients and visitors quickly and accurately.
- Comply with all MVHS safety and risk management policies and procedures.
- Perform related duties as assigned.
Education/Experience Requirements
REQUIRED:
- High School Diploma, GED, or equivalent.
- 1 year of patient care or customer service experience.
- Exceptional customer service, problem solving, and communication skills
- Demonstrated ability to utilize computers and software
PREFERRED:
- Associate's degree or higher in appropriate field.
- 3 years or more patient care experience and/or customer service experience.
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 97065
Department SAFETY ASSOCIATES
Shift Variable
Shift Hours Worked 8.00
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range 17.790-023.99 Per Hour