Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments and prescription authorizations. Acts as liaison between the patients and clinical staff and/or provider. Manages providers schedule, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.

Core Job Responsibilities

Provides non-clinical patient support/act as liaison between patients and clinical staff and providers
Utilizes phone notes for all communication/documentation between self and patient
Answers phone calls (message to providers, appointments made/changed, normal lab results, referring to nurse when clinically appropriate)
Check patients in/out
Obtain authorizations for office procedures
Assists with provider schedules, canceling, rescheduling as needed
Completes cross training in other positions, as applicable
Sends letters to patients as needed to inform of visit
Sends letters insurance companies appealing denied services
Places Lawson orders
TMA requests
Ensures all audits, controls, inspections are completed (daily, weekly, monthly, etc.)
Completes office payroll
Verify/authorize orders and forward packing slips to materials management
Proficient in the necessary computer systems and functions. Able to provide assistance and training to staff and providers
Ensuring staff compliance with all mandatory responsibilities, ie. Annual mandatories, health assessment, flu vaccine, etc.
Lead for all non-clinical staff
Perform other duties as required.

Education/Experience Requirements

Required:

5 years experience in an office setting

Preferred:

Experience with insurance company rules and regulations preferred, Medical Terminology strongly recommended

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 97552
Department MG - SPEC - VASCULAR SURGERY
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $21 - $25

Nearest Major Market: Utica

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